serveyou.ai LLC Cookie Policy

Effective Date: June 10, 2025

Last updated: April 2, 2026

We use cookies to help improve your experience of our website at http://serveyou.ai/. This cookie policy is part of serveyou.ai LLC's privacy policy. It covers the use of cookies between your device and our site.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don't wish to accept cookies from us, you should instruct your browser to refuse cookies from http://serveyou.ai/. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie's purpose, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalize your content (e.g. advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service.

Cookies We Use

We use two kinds of cookies. Essential cookies are always on because the Platform cannot work without them. Analytics and advertising cookies are off by default and are only set if you choose to allow them in our cookie banner.

Essential Cookies (Required)

The following table describes the essential cookies we set:

Cookie Name	Purpose	Type	Duration
session_cookie	Authentication — maintains your logged-in session and verifies your identity across page loads. This cookie is not accessible to client-side scripts.	First-party, essential, httpOnly	Up to 14 days
custom_token	Authentication — short-lived token used to establish your Firebase authentication session on the client side. Automatically cleared after use.	First-party, essential	5 minutes
sy_session	Authentication — a marker indicating a signed-in session exists, so we can restore your login across our subdomains. Contains no credential or personal data.	First-party, essential	Up to 14 days
serveyou_consent_v2	Preferences — records the cookie choices you made in our cookie banner, so we can honor them on every visit. Earlier versions of this cookie were named cookies_accepted or serveyou_cookie_consent; if your browser still holds one of those, we read it as your recorded choice and replace it with this one.	First-party, functional	1 year

Essential cookies are necessary for the basic functioning of our website and Platform. They enable core features such as authentication and session management. These cookies cannot be disabled without impairing the functionality of the Services.

Analytics and Advertising Cookies (Optional — off by default)

With your permission, we use Google Analytics to understand how visitors use our website — for example, which pages are read and which sections are helpful. We also use Google conversion measurement to understand which of our advertisements lead to signups. These services set their own cookies (with names beginning with _ga or _gcl), and they do so only after you choose "Accept all" or enable them under "Preferences" in our cookie banner.

Until you allow them, these services run in a cookieless mode using Google Consent Mode: no analytics or advertising cookie is stored, and no identifier persists between your visits. You can read how Google handles this data in the Google Privacy Policy.

How Can You Control Our Website's Use of Cookies?

On your first visit, our cookie banner asks whether to allow the optional cookies described above. You can accept all of them, keep only the necessary ones, or choose per category under "Preferences". Your choice is stored in the serveyou_consent_v2 cookie and honored on every later visit.

You can change your mind at any time using the "Manage cookie preferences" control on this page, which reopens the banner. If you disable cookies entirely in your browser settings, you will not be able to log in to or use the Platform.

You may also be able to set or amend your cookie preferences by managing your web browser settings. As each web browser is different, please consult the instructions provided by your web browser (typically in the "help" section).

Cookies in Deployed Applications

Applications, websites, and other digital products built and deployed by Platform Users using our Platform may set their own cookies. serveyou.ai LLC is not responsible for the cookie practices of Deployed Applications. If you are an End-User interacting with a Deployed Application, you should refer to the cookie policy and privacy policy of the Platform User who operates that application.

How Often Will We Update This Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect any changes to the cookies and related technologies we use, or for other operational, legal or regulatory reasons.

Each time you use our Website, the current version of the Cookie Policy will apply. When you use our Website, you should check the date of this Cookie Policy (which appears at the top of this document) and review any changes since the last version.

Where Can You Obtain Further Information?

For any questions or concerns regarding our Cookie Policy, you may contact us using the following details:

Customer Service
customerservice@serveyou.ai